2/13/2012

Carol- Ron did a great job explaining things to me so I could make good decisions on my vehicle. He also got me a car to use when they found a crack in the serpentine belt which required my car to be kept overnight, which I very much appreciated. Honestly, I thought the tire prices were a little high compared to tire stores, but I trust Falcone Volkswagen to do a good job so I went with them on the tires.

2/12/2012

Kenneth- I have 3 very good friends in the car industry. All 3 are very good at their jobs of selling cars. All 3 from different makers of cars. But, I can truly say that Bob Falcone took the whold process of buying a car to a whole new level. Bob is truly an exceptional owner and a very passionate salesperson and leader of the Falcone team. He really simplified things for me during this transition from our Saab that we purchased new from him in 2005, to the new Passat that we recently bought. He is the reason that I bought the Passat. Bob listened to me and the problems and concerns that we were experiencing with our Saab. He also understood the situation that my wife and I was experiencing with a daughter in college. He is a true professional, but yet, down to earth and easy to talk to and do business with. I also want to say a huge thanks to John Fitzgerald. Fitz sold us our first Saab back in 05 with the help of Bob. John was patient with me during my purchase in 2005, and also followed through and was very patient with me again here in 2012. I will never buy another car from another dealership again. THIS IS IT! BOB AND JOHN ARE THE BEST IN THE INDUSTRY! I will never buy another car from another dealership ever again. I am a lifelong customer, because of their true professionalism and compassion and care of their customers. THEY GET IT!!!! THANKS GUYS!!!

2/11/2012

Nora- your service advisors and other staff are always considerate and thorough. I appreciate your commitment to quality and service.

2/11/2012

Andrew- Heather did a wonderful job in working with me to trade in my old VW to get the GLI that I really wanted.

1/24/2012

Janice- the young lady caring for the waiting area did an exceptional job ensuring that it was clean and well-stocked. Thanks

1/23/2012

Jason- My husband and I appreciate how straight forward everything was. I did not feel like later there would be any unwanted surprises and I did not feel like we were trying to be worked over. The sales staff was not pushy which helped us feel comfortable making our decision.

1/19/2012

Ryan- Outstanding dealership, everything is top notch!!

1/18/2012

Larry- very nice people do do business with

1/18/2012

Nichole- Ron was 'truly exceptional'. He took the time to look up my previous warranty coverage, explained all of the work being done and when the problem was found, was very sensitive and empathetic to my feelings about the additional charges that were being applied. He helped explained what I could do to fix the problem that had happen at the previous service station and provided me with all of the requirements and information that would need. I will return to Falcone's.

1/18/2012

Christopher- This was by far the best car buying experience my wife and I have ever had. Exceptional service and friendly staff.

1/13/2012

Teresa- Best service I've ever received at any dealership (both VW and others).

1/13/2012

Patricia- My golf has never been serviced but at that location. Bought it there new. If service remains at this level, I see no reason whatever to take her any other place. Thank you Falcone Auto and thank you Steve. Thanks also to the ladies in the office and last but no least thank you MM technicians. Good to have you in our neighbourhood. Dom Garcia

1/12/2012

Stacy- My car was in for fixing after it was broken into and therefore VW had to deal with my insurance which was very difficult. My service consultant, Steve Halloran, went out of his way to help with this difficult process. If it hadn't been for him, I would have had no clue what was going on with the Insurance company. He would call me to let me know what was going on even though my insurance company rarely updated me personally.

1/11/2012

Stephanie- I commend my service rep. He was exceptional.

12/30/2011

Jeff- Look at my comment on Item 4b. I do not expect to get a loaner every time I bring in my Jetta for service (which was not purchased at Falcone), but Ron Brill had good sense to schedule me for a loaner for the major service, which the other VW dealer close-by (Dreyer & Reinbold) did not. I also appreciate Ron Brill's attention to details and his good communications. I will drive that extra 15 miles to come to Falcone again, instead of Dreyer & Reinbold (where I had bought two new cars from). Keep up the good work, and your customers will not look for alternatives when it comes time for service.

12/28/2011

Kent- Please pass on special thanks to those who service my Jetta TDI. This car is important ot our family. The cars safety and reliability are key. I count on Falcone and the entire team to keep the car safe and reliable. Thanks for your efforts.

12/27/2011

Edward- Always courteous attendents. The estimated 2-3 hours was completed in just over an hour. Great delivery on expectation.

12/25/2011

Carl- We are extremely happy with our new car...the facility...the sales person Steve Lloyd....Bob Falcone...... everything and everyone! That is why we continue to drive approx .50 miles each way to get to them!

12/23/2011

Robert- I thought Steve and his mechanics were very thorough and very honest. It makes me feel good about trusting them with my car now and in the future. It was truly a pleasure and I will highly recommend Steve and his crew to others.

12/7/2011

Shellee- Really felt like I was offered a fair price on my trade and my purchase. Will recommend your dealership in the future.

12/7/2011

Jody- Falcone VW is obviously a customer-centered and user-friendly operation. Thanks and congratuations for getting it right!

11/30/2011

Louis- After dealing with Tom Wood and having an extremely unpleasant experience, Falcone VW was awesome. I will do business with again and I have recommended them to my friends. The entire process, including the evalaution of my trade in was an open process. I appreciated that Bob Falcone was open and honest and had respect for the customer.

11/28/2011

Kent- Very friendly & thourough with all aspects of my visit. Great job!

11/23/2011

James- Nobody likes taking their car in for unscheduled maintenance. However, they made it very painless and were very professional and friendly. I felt they truly had my best interest at heart, and wanted the experience to be uneventful. My service consultant was very knowledgeable and helpful. He gave me all the information I wanted up front...and ensured that I was completely satisfied with my service visit.

11/22/2011

Irvin- The staff was very helpful and pleasant and the repairs were well-explained and completed in a timely manner. I have been extremely pleased with the many check-ups through the 180,000 miles I ahve on my car.

11/22/2011

Carol- The people at Falcone VW are friendly and helpful. They do a good job with my car and I trust them. I also appreciate having access to wireless internet while I am there.

11/22/2011

Graham- Thanks for your help (Ron Brill)

11/22/2011

Evelyn- I had one of the best experience in a long time

11/21/2011

Toby- Tiffany is a great salesperson and i will look for her when i am ready to buy again

11/17/2011

Sally- Service was excellent and my car was ready before the time promised. Loved the Longs donuts and wifi.

11/17/2011

Robert- Ron Brill was excellent.

11/17/2011

Zackery- Ron Bill the agent who took care of my car problem, was professional, courteous and knowledgeable. It was a pleasure dealing with him. Dr Zach Brahmi

11/17/2011

James- Awesome dealership. I am always made to feel like I am the only customer they are concerned with. Awesome car-buying experience and the service department is awesome, as well.

11/15/2011

Monica- Everyone was easy to deal with best experience i have in purchasing a used car.

11/15/2011

Mark- Tiffany was great!

11/14/2011

Judy- Everything went very smooth,i was very satisfied

11/14/2011

Ted- Fantastic!

11/11/2011

Edward- Thanks for your usual great service!

11/10/2011

Kimberly- I had seen the new 2012 Beetle in an internet advertisement. The goal of my initial visit was to understand size and amenities available and to see it in person. I'm a pretty quick decision maker and seeing in person would determine if it was right for me or not. I was not necessarily expecting to buy a car on my first visit. To start, I loved the car! More importantly, I like the low pressure, very open sales and communication style of Russell Johnson and Mr. Falcone. Babu exceeded our expectations on timing to process paperwork, and I LOVE the online service scheduling and loaner car for my Xylon treatment - these were huge service differentiators for me. Could not be happier with my awesome new car and I have truly enjoyed my interactions with everyone there, especially Russell and his help with so many follow up details. Thanks for the key chain too!

11/08/2011

Cynthia- I really like having the wi-fi in the lounge. And Steve was great as always.

11/07/2011

Grady- Tiffany was great and definately earned my business. She was very responsive, gave me all the time I needed but didn't waste any time either. The paperwork process was very quick and the car was ready for delivery as soon as we got there.

11/07/2011

Pamela- I'm very appreciative that Falcone was proactive with my ongoing oil sludge issue, contacting me for additional manufacturer-recommended service and providing me with a great loaner car while my car was being serviced. There was one issue that didn't get resolved?odd sound that comes from under the hood and seems to happen only during hot weather. It's likely that it couldn't be diagnosed because of the cooler fall temperatures. Overall, I'm very pleased with the service provided and the customer service rep.

11/07/2011

Peng-Chu- It's truly exceptional and considerate that sales Consultant can deliver the car to my home in person.

11/07/2011

Steven- The whole experience was very positive.

11/07/2011

Jameson- Falcone Volkswagen provided the exceptional level of experience I expect from a Volkswagen dealer. After a terrible experience at another dealership in the Indianapolis area, I was relieved to be welcomed at Falcone, not just as a valued customer, but as a person with dignity and respect.

11/07//011

German- Kudos to Heather for doing an excellent job. My purchase and experience with Falcone VolksWagen was nice and smooth thanks to Heather.

11/06/2011

Linda- It was a pleasure instead of a frustration--I was truly ready to switch dealerships for repairs/maintenance.

11/06/2011

Renee- Appreciate the dealer/associate listening to what I wanted, finding the vehicle that fits my needs and delivering it with respect to my timeline. No waiting on price negotiations etc. Very satisfied with the dealership and Tiffany Compton sales associate was exceptional in all aspects of her job.

11/05/2011

Donna- TRULY THE BEST DEALERSHIP. ALL THE STAFF IS VERY HELPFUL AND FRIENDLY.

11/04/2011

Colin- I was helped by Ron Brill this last time and he is a pleasure to work with! Made things very easy and fast. Thanks for all of the help..I will be back!

11/04/2011

Doris- I live in Bloomington, but I'll be back for my car service needs. Thanks for a great initial experience.

11/04/2011

Cara & Joel- My service rep, Ron, was very helpful and made sure I understood the maintenance needed on my car and communicated openly. I will definitely call to talk to him next time I service my car at Falcone.

11/04/2011

Chris- Steve was very personable and condiderate of my time. I will definately come back to Falcone vw!

11/03/2011

Christopher- I went to this dealership specifically for the service. I purchase my car at this dealership over the other Vw dealership due to the excellent service. I wanted to purchase a BMW but decided to be conservative . In return I got a great car and a dealership I can trust.

11/02/2011

Thomas- Love my VW & Love my VW Dealership!
I went in for the 10,000 mile check-up/oil change & inquired about my trouble with my bluetooth & voice recognition (it was operator error) but they explained to me how to make it work - and on my way home I tested it out & it worked! now my car is even cooler than it was before or I am??? ha

10/29/2011

Susan- No complaints. Been bringing my car here for years and will continue to do so.

10/21/2011

Carol- SUCH AN AWESOME SERVICE DEPARTMENT!!!!!!!!!

10/18/2011

Katie- Staff was kind and thorough. I felt like I understood what was going on and my questions/concerns were taken seriously. Those are the most important factors for me in having my car serviced, so thank you for making it such a positive experience.

10/17/2011

Gene- Tiffany is the best salesperson we've ever had. We would always buy another Volkswagen if it meant dealing with someone as likable as her! The whole dealership was outstanding.

10/10/2011

Benjamin- Russell did a fantastic job durin g gthe entire process. Very professional and courteous

10/09/2011

Gregory- smooth and low stress. russell did not pressure us and was flexible about options with 3 different cars we were looking at.

10/09/2011

Keith- Excellent service and customer service. I do live in Indy and was visiting. I had a car issue that had to be addressed before I could leave. I explained the situation and my tight time line. Everyone worked hard to meet my request. Highly recommend these professionals.

10/07/2011

Guenter- Vehicle was finished one day ahead of schedule.

10/03/2011

Mary- Tiffany is the most caring and friendly salesperson I have ever experienced - and I visited at least 10 different dealerships prior to choosing Falcone to purchase my new Volkswagen. She should be commended.

 
9/27/2011

John- Service Mgr solved problem unrelated to service call quickly and in a timely manner.

9/27/2011

James- Everyone was excellent. Tiffany did a great job.

9/27/2011

James- Heather was awesome and had answers to all of my questions. Bob Falcone was also very nice. They both treated me as a person and not a "customer." They spent time with me and made my experience enjoyable. I have already recommended Falcone VW to several people and will return to Falcone for my next VW purchase(s).

9/25/2011

Todd- Heather and Tiffany were great to work with...fast, friendly service! I will tell anyone looking for a VW to call them.

9/20/2011

Scott- Heather Turner was wonderful to work with. And it was an unexpected pleasure meeting Bob Falcone as well.

9/19/2011

Christopher- Bert was very helpful and highly personable during the entire transaction.

9/15/2011

Cody- Thank you for good service on 9/15/119/10/2011       

Scott & Susan- We are love love LOVING the new bug, thank you so much for everything!  It was an added bonus to meet THE Bob Falcone, what a pleasure!  Being a car guy, especially considering what he's done to keep Saab alive in the Indy area, not to mention his personal story of working his way up to be an owner, I had a great deal of respect for him a long time ago.  To get a call from him personally was crazy cool.  To shake his hand... I might as well have been shaking the hand of the President... better even than "new car magazine" day! 

Susan has nicknamed the car "Margarita" because of the color.  You can tell where her head is at.

You guys are fantastic.  It's great to do business with people who care about cars and their new owners.  It's worth the drive, we'll be back.

9/7/2011

Whitney- I am completely satisfied with the time I spent at the dealership. Heather and Mr. Falcone took care of me, and made me feel welcome. After being at other dealerships, it was a nice change of pace. I would highly recommend Falcone VW to a friend, or colleague.

5/22/2011
James- This was my first association with this dealership, and I came away from the experienced very satisfied. I am happy I have chosen this team to build a relationship with.

5/21/2011
Kathleen- I made my appointment due to the Recall on my vehicle. However, before they started the work it was discovered that the harness was fixed when I took my car in previously for the automatic window not staying up when I hit the button. (It still does it once in a while). So, they just did a 90 Day check on my vehicle so as to this not being a wasted trip. Extremely satisfied with Falcone Volkswagen.

5/21/2011
Thanks to Travis and the crew for great service in a timely manner. Love the new dealership and hope to see more Saabs in the future!

5/20/2011
Curtis- Service was great. The business center in the waiting area was outstanding. I was able to get a lot of work done while I had the work done. Thanks!

5/19/2011
Chris- I have been very please with Neil Whitehead's knowledge (especially TDI's) and his straight forward approach dealing out the good and sometime not so good news when it come to servicing a complex and sometimes expensive vehicle. I really appreciate his work and coordination with one of your techs (Travis I believe) who went the extra mile with a call to VW N. America for a double secret code to unlock a deep DPF (turbo blow) regeneration and saved me a very expensive dual DPF replacement. This kind of attention and care is unfortunately rare and is very much appreciated. You have done right by me and I will gladly pass it on to anyone who will listen. Thanks again.

5/17/2011
Andrew- Shelby, the service manager, is who I worked with throughout the process of my service concern. I can honestly say she made the situation an easy repair and saying that she went above and beyond with her focus on customer service would be an understatement. I have had my vehicle serviced at Falcone for years, and plan to have it serviced at Falcone for the life of the vehicle. The service staff is the friendliest and most genuine of any dealership, Volkswagen or not, that I have ever had contact with. I recommend the Falcone team to anyone in need of any service involved whether it is purchasing a vehicle or having one serviced or repaired.


5/10/2011
Brad- Service is always of the highest quality at Falcone! I came in for routine maintenance, but they still took the time to bring me out to the shop, explain what they were doing and what needed to be done in a few months. I will always recommend Falcone as long as they stay the best! Thanks!


5/8/2011
Thomas- Everything has been as promised, and as an older couple, we appreciate this very much. We look forward to using the dealership for our service needs.

4/27/2011

GREATEST SERVICE EXPERIENCE EVER THANKS TO STEVE. PATIENT, INFORMATIVE AND FRIENDLY. INITIAL CALL TO MAKE APPOINTMENT VERY PLEASANT WITH GREAT HELP FROM MEGAN. NEW TO AREA AND COULLDN'T MEET TWO NICER PEOPLE. YOU HAVE A NEW LOYAL CUSTOMER. THANK YOU BOTH.

4/24/2011

Great job, good communication. Thank you for getting it done so quickly!

4/14/2011

Sheryl- Very special "THANKS" to Neal in the Service Department... Thanks again for your prompt service is AWESOME!!

4/7/2011

Therese- Friendly and helpful staff- very polite for early morning! The courtesy shuttle and donuts are always appreciated. Thank you for a stress-free morning; it was a pleasure to see you again!

4/5/2011
Sheila- your dealership continues to provide great customer service and repairs. And because of that, and your great crew of guys, I am a loyal customer.

4/4/2011

Lisa- I always receive prompt and efficient service. The shuttle service is great!

4/4/2011

Mary- Received great service, they even performed a recall that had not been serviced. Thanx !!

3/28/2011

Heather- Being able to have a rental car while the service was provided was wonderful. It would be nice if once a week or Sat the service center was open to accommodate those of us who travel and/or work Mon-Fri 8-5 and can’t get to you. I had to take off work to bring my car in.

3/27/2011
Frank- Can't beat Long's Bakery Donuts and fresh coffee. Excellent service.

3/14/2011
Art- I expected and received prompt, courteous service in a professional and efficient manner. Item #4 rated good since I have to trust you to make sure it is the best possible work. Thanks for your interest.

3/14/2011
Gregory- very satisfied with the service experience. All of the employees were professional, informed, and courteous.

3/11/2011
Sue- I hadn't arranged a rental car ahead of time, but they made sure I had one so that I could leave the facility while they fixed the car. Very kind!

3/6/2011
Rose- Travis was great! I was happy that even though there was no record of my on-line scheduled appointment, my car was still serviced at the scheduled time and I was on the road in less than two hours.

3/5/2011
Robert- Steve Halloran took care of me this time and Ingar Vanags helped with a loaner car when it became obvious that I had underestimated--my fault entirely--the time the service would take. I couldn't ask for better folks than they are. Bob Falcone is fortunate to have them.

3/2/2011
Troy- Thank you for the excellent service. I love VW but when I bought my MK5 I assumed the service would be horrible again, like it was in the past with my MK4 under the old ownership. Wow was I wrong. You guys are doing a great job, especially David. Thank you for finally giving me a dealership I trust that doesn't fight me tooth and nail on service I need for my VW. The other dealerships in Indy just don't compare to Falcone! David did a great job especially. He answered all my questions patiently and really listened to me. I enjoyed talking to him and am actually looking forward to my next service appointment. This is a new experience with VW in Indy for me so again, thank you!!!

3/1/2011
Jo- I love the waiting room as well as the service. It is comfortable and I like that the television is on for those who want to watch. I also think providing food is nice for early morning customers who are on their way to work. It is a really nice experience to come for service.

2/28/2011
Printing Partners- Very welcoming attitude; had no appointment and they still took care of me.

2/28/2011
Lawrence- The friendliness of all your staff members was great. I bought my first VW bug in that facility in 1967 and would not consider any other VW dealer. At that time the waiting room was on the second floor with a large window through which the customer could watch the service area. Just as professional today as in 1967. No, you don't need to usher customers to the second floor like it was done in the past. Don't need to watch - I know my car is being taken care of properly and promptly.

2/28/2011
Leta- I was really impressed by the service and by the friendliness of your company. Thank you very much.

2/25/2011
Thomas- I was very happy with the new online scheduling option (with its instant verification, etc. vs. having to call you to verify my previous online service appointments). However, I was rather dismayed when I arrived for the appt. and there was no paperwork for me, nor was I on the schedule! However, the service dept. fit my car in and it was finished in a timely fashion anyway. Apparently the new system sometimes links the online appts. to the service desk and sometimes doesn't--so I hope you can get that glitch figured out! THEN the new system will be great! On the other hand, a park assist sensor needed to be ordered for my car, and I was told exactly how much it would cost and given the option of overnight shipping or waiting until next week for it to arrive. Those types of situations make me thankful for the excellent and professional service I can count on receiving at Falcone. Thank you!

2/25/2011
Jana- As always, thanks for the great service. Nice job on the detailing. Thank you for letting me change my scheduled date and for working my car in a day early.

2/23/2011
Deborah- I really could not get over how courteous everyone one was. It was a great experience!

2/22/2011
Georgia- Falcone service took the time to listen to my complaint and look into the matter. Tom Wood never did this. I will use Falcone for all my VW service needs! Thank you to Travis and his team!

2/21/2011
Erika- I especially enjoy the donuts that are available in the waiting area ;-) Great, timely service.

2/21/2011
Jeffrey- I am 100% happy with the quality of work performed to repair the accident damage.

2/21/2011
Brian-My vehicle was serviced for a warranty front coil spring replacement. Repair was complete much sooner than I expected (little over an hour and a complementary car wash was thrown in to boot. Thanks!!!

2/12/2011
Wells- I have found that when I come in for service, that all employees are friendly and pleasant to deal with.

1/30/2011
Michael- Always a pleasure dealing with the service staff at Falcone. Keeps me coming back.

1/29/2011
Robert- Staff possesses excellent interpersonal communication skills. Service outstanding.

1/29/2011
Helen- Excellent service beginning to end. Thanks for being sensitive to my time and effective in your service delivery.

1/27/2011
Lora- Very much appreciated the shuttle service offered by the service department. Thank you!

1/24/2011
David- Making an appointment seemed better than usual. Whoever answered the phone for the service department was very helpful and made sure to note my time constraints that morning. She assured me 90 minutes would be enough time. Travis delivered my car as he usually does on time and just right. Your service department is one of the main reasons I drive a Saab.

1/24/2011
Elena- The timing wasn't their fault-the parts had to be ordered and they were on back order. I particularly have to compliment Travis, Neil and the blond guy in service-I don't know his name! But this car-a 2006 9-3-really made by GM and it shows, it's demented. But I would consider buying a Subaru or a Volkswagen based solely on the service I have received at Falcone. It's the best dealer I have ever encountered-by a mile.

1/24/2011
Dan- In my opinion the service I was needing was extensive, so before scheduling service, I contacted three local Subaru dealers. I requested pricing information, along with a written itemized quote. I also requested to be provided with a Subaru loan vehicle (not just any rental car) while my vehicle was being serviced. Travis was my Service Consultant and he made everything happen. Falcone was the only dealership that met my requests. I felt Travis provided me with superb customer service and he made me feel like a valued customer. To that end, I plan to patron Falcone in the future not only for vehicle servicing needs but also when the time comes for a new Subaru. Thank you.

1/23/2011
Martha- Thanks for the loaner car. It enabled me to take my mother to her doctor appointment.

1/19/2011
Frederick- I've been coming to the same location, 28 years, 15 cars, and 3 names for the dealership... still coming back.

1/16/2011
Adam- I appreciate the friendly staff and that they washed my car!

1/16/2011
Edward- Superb service!

1/16/2011
James- Had no appointment due to problem just occurring. They got me right in and took care of everything very quickly. I was very impressed, and appreciate how I was treated. It is a pleasure to come to your dealership.

1/16/2011
Daniel- I bought my VW at a different dealership, but I choose to get service done at Falcone.

1/13/2011
Sam- Travis provides the closest thing you can get to concierge service in a retail establishment. He does excellent work.

1/13/2011
David-All of your people are friendly and speak to you. Work was done in a timely manner.

1/13/2011
Hope- I very much appreciated the quick and excellent rear tail light service from Travis and all.

1/10/2011
Steve-Very satisfied. I appreciate the clean waiting area and shuttle service, as well as your knowledgeable staff.

1/9/2011
Norman- The service department does a great job, professional and friendly.

1/8/2011
Sherron- Love the donuts and the service is great just wish you were on different side of town for Saab.

1/6/2011
Tillman- Very well pleased. Thank-you very much.

1/6/2011
Desmond- I've always been treated well at Falcone.

1/6/2011
Jerry- Once again, the Service Team delivered excellent service and were extraordinarily pleasant and helpful with every need. This Serve Team is one of the main reasons I have leased 3 New Beetles from your store, and why the next will have a Falcone patch on it as well. Thanks for your great work and awesome team.

1/4/2011
Norman- Your shop is the very best I will not take my vehicle any where else.

1/3/2011
Daniel- Pat Hurley and his staff were great! Pat answered all my questions and was very thorough!

1/3/2011
Ted- We are very happy we bought a Subaru Outback and also happy to be associated with this dealership. Mr. Nickelsberg has always done what he said he would do and I appreciate that very much.

1/2/2011
Pete- A-1 JOB! THANKS

1/1/11
Fred-I appreciate the customer focus and service level provided by the staff. Good communications. The loaner car program adds a valuable dimension. For the first time in weeks, we were able to drive the car without the noxious fumes in the car or the garage. Thank you!

12/25/2010
Scott- I think your service department is great. Compared to others I have been to and despised, I can say that I am truly happy with the service that I receive at Falcone. Keep up the good work!

12/23/2010
Karen-Very happy with the car experience!

12/23/2010
Paul- I even forgot to check to see that my internet discount coupon was applied, it was not, and when I called, Travis offered to process a credit to my MC afterwards. Thanks!

12/23/2010
James- Neil was terrific in handling my matter, it's nice to see a young man so concerned and dedicated to his job. My wife and I thank you for the service.

12/23/2010
Karen- Very happy with the car experience!

12/14/2010
Joseph- Fantastic Service!

12/13/2010
Julia- I appreciate service and Falcone had offered this in every experience I have had with you. Thank you and Happy Holidays.

12/12/2010
Keith- Couldn't ask for better. Very satisfied with service and personnel.

12/10/2010
David- Very enjoyable experience and good work.

12/10/2010
Nicholas- Thanks again, Truly exceptional.

12/19/2010
Betty- The young man who worked with me took great time to explain every thing. He was able to help me think thru my choices with an old car.

12/19/2010
Scott- Travis is very friendly and helpful...

12/19/2010
Susan- As always, very good customer service and friendly staff.

12/19/2010
John- Neil was great!

12/20/2010
Matt- The service advisor made all the difference in my Jetta Service visit; unlike my last visit, he informed me about what service was performed. Thanks

10/02/2011

Andrew- My sales consultant was excellent and I have already recomended to the dealership to two different freinds despite the paperwork error.