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Falcone Service Department
Call Us Today (317) 614-0639

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While the Volkswagen franchise has only been in Falcone's control for a short time, his service department is not short on accolades. While with Saab since 1990, the Falcone service department grew to a top ten performing Dealer in the nation. The service department has only one goal in mind and that is to do whatever it takes to make you a customer for life. That requires a continued focus on not just meeting expectations but always striving to exceed those expectations. The last 8 years straight the Falcone Dealership won the coveted GM award of excellence with Saab. The whole team intends to bring that level of luxury service to Volkswagen. In addition to that how many Auto Dealers can say they are growing in this economy, well Falcone's service can say that! Since opening they have added 5 people in the service department.

One reason Volkswagen picked Falcone to reopen this Dealership was just that, his owner retention philosophy and core values towards the customer. That type of owner retention philosophy can only come with the retention of great employee's, long time career professionals that believe the same as Falcone does.


Let's introduce the Staff: We offer:
John Funk Service Manager
30 years experience as a Master Technician and Service Manager.		 Downtown Shuttle Service - all day shuttling to downtown and 2 shuttle vans so you don’t wait.
Travis Brooks Service Consultant and Manager
16 years experience in Service 14 of them with the Falcone Dealership.		 Loaner cars available when required for warranty work.
Steve Halloran Service Consultant
25 years experience in Parts and Service 20 of them with Falcone.		 Business Center.
David Patterson Service Consultant
16 years experience as a Service Consultant, new hire with growth at the Dealership.		 Wi-Fi connectivity throughout the dealership.
Jerry Dougherty Dispatch and Foreman
30 years experience as a Master technician and Shop Foreman, has worked with Falcone for more than twenty years.		 Falcone Volkswagen Service coupon and owner loyalty book with $1,500 in savings.
Neil Whitehead Service Specialist
He is the newest addition and youngest team member, in training with Travis to learn our philosophy and core values for the customer.		 State-of-the-art facility features the most current diagnostic and repair equipment available.

Therefore, no matter what side of Indianapolis you live on if you ever travel Downtown for work, play, or shopping, we can be your Dealership of choice.

Please stop off and see us and pick up our free exclusive Falcone Volkswagen Service coupon and owner loyalty book. This booklet has $1,500 of Service coupons and savings exclusively for our customers, (you know the one most Dealers charge you for when you buy your car). Whether you bought your car from us or not does not matter to us, if you come here for anything you are a friend and a customer to Falcone's. So take the booklet, our gift to you for future business savings from us.

That’s The Falcone Promise

Kind regards The Service Department



Schedule Service |  Request A Part | Collision Center

Call Us Today (317) 614-0639
Falcone Volkswagen
 1930 W 16th St
Indianapolis, IN 46202
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